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SLA
Industry leading Service Level Agreement (SLA) of 99.9 per cent uptime
EFTel Corporate understands the importance of Internet reliability. That is why we have developed one of the highest SLA criterias in the industry.
EFTel Corporate's SLA is our contractual service commitment. If, in the event of an unscheduled outage, our performance fails to meet the SLA standards, a procedure exists through which you may claim any reimbursements you are entitled to.
For more information on EFTel's SLA, please speak to your account manager or call 1330 662 124.